Molten’s Retail & Consumer practice focuses on delivering greater operational revenue. All of our sector solutions place the customer at the centre of the output, ensuring that we deliver against the hot topics in the industry right now, such as enhancing customer experience or improving your retail operations.

Customer experience: Gearing up your business to delight your internal and external customers. This includes everything from front line proposition and market positioning through to cross functional integration and measurement.

Operational strategy: Developing and delivering functional and operational strategies in areas such as brand, offer, format, communications, market entry and opportunity identification.

Category management: A proprietary commercially driven approach to both retailer and manufacturer category management processes on both a macro and micro level. This includes supporting customer intelligence, data as an asset and skills and capability development.

Channel management in retail: How you can deliver a consistent brand and customer experience across your channels and formats, prioritise channels; operational design to support channels and prioritisation tools.

Customer management in suppliers: Tailoring your approach to channels, identifying the value you can add to each channel, the right level of investment, customer prioritisation, segmentation, profitability and internal capabilities.

Store operations: Maximising the returns from your trading estate through greater operational efficiency, including: retail communications, supporting technology, knowledge management, labour models and scheduling.

Global retailer: Global brand strategy and offer development.  Molten worked with the retail strategy team to define a new revenue development plan through extending the brand into a multi-channel and multi-format offer.  A new series of formats and offers have been created for global roll-out. Molten is now working on the business case, financials and engagement plans with each of the local markets to implement the recommendations.

Tier 1 UK retailer: Retail communications. Molten created the internal communications team and worked with them to improve operational communications with store, increase staff productivity and identify the appropriate retail technology platform for communications and knowledge management. Our latest work has seen us conduct detailed benchmarking versus other leading UK retails as a peer review and carry out detailed store level research to identify improvements to the communications cascade.

World leading FMCG supplier: Molten created, defined and implemented a new business approach for the client’s grocery channel customers. This new approach identified the areas of high value that the supplier could offer to its most sophisticated retailer, an approach to partnership, a detailed engagement framework and managed sessions with the target retailers. To date it has exceeded every internal goal in that three of the top four UK retailers have moved from transactional customers to high value business partners.